MyCarePal
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Features

Everything you need to plan, deliver and evidence great care

MyCarePal brings care planning, care notes, quality monitoring and the running of your service together in one secure, easy-to-use app.

Care planning

Person-centred care plans that keep up with people's lives

Build plans around the person, not the paperwork. Capture what matters to each resident and keep every plan up to date with reviews that don't slip.

  • Assessments

    Complete digital assessments alongside each person's tailored care plan.

  • What matters to me

    Record preferences, life history and goals in the person's own words.

  • Reviews

    Conduct regular reviews and see what's due before it becomes overdue.

  • Outcomes

    Prioritise positive outcomes and monitor the difference care is making.

Real-time care notes

Record care at the point of care, on any device

Accurate, time-stamped records captured as care happens, so nothing is forgotten and everyone on shift has the latest picture.

  • Notes and charts

    Digital care notes and charts for fluids, food, repositioning and more.

  • Body maps and images

    Body maps, photos and documents kept securely with each person's record.

  • Behaviours and incidents

    Record behaviours and incidents, and monitor them over time.

  • Secure AI summaries

    Summarise care notes, behaviours and incidents using integrated secure AI.

Quality monitoring

Evidence compliance with confidence

Digital quality management that makes it easy to document and evidence compliance, whether you run one home or a group.

  • Auditing dashboards

    Real-time dashboards for the key performance indicators that matter.

  • Quality audits

    Plan, complete and keep a record of quality audits in one place.

  • Training

    Keep track of staff training alongside the quality of care.

  • Across your group

    Monitor quality across one service or many locations.

Quality actions

Turn findings into actions that get done

An audit finding becomes a tracked action with an owner and a due date, so improvements are followed through rather than forgotten.

  • Raised from your audits

    Each action links back to the quality category it came from.

  • Someone owns it

    Every action has an owner, so it is clear who is picking it up.

  • Due and overdue

    See what is due soon and what has slipped, at a glance.

  • A record of improvement

    Completed actions stay on file as evidence of what changed.

Staff and rotas

Know who is on the team, and who is on shift

Staff records, rotas, time and attendance and payroll hours sit alongside the care your team delivers, so the admin lives in the same place as the care.

  • Your team, per service

    See everyone with access to a home, with their base service and records.

  • Staff rotas

    Plan shifts and keep appropriate staffing levels across every service.

  • Time and attendance

    Record attendance and calculate payroll hours without re-keying.

  • Task planning

    Allocate tasks with reminders, so observations and checks happen on time.

Occupancy and funding

Every home, and every bed, at a glance

Open MyCarePal and see how full each home is, then look into the funding behind each person you support.

  • Occupancy per home

    Occupied beds against capacity for every service you run.

  • Digital funding records

    Funding agreements kept with the person they belong to.

  • More than one funder

    Handle multiple funding agreements for the same individual.

  • Across the group

    Compare services without building a spreadsheet to do it.

Service diary

Every visit and appointment in one place

GP visits, activities, meetings and transport sit on the service's own calendar, so your team can see what is happening today and what is coming up.

  • A day, three days or a week

    Switch the span to suit the shift, and move between periods as you plan.

  • Add entries on the calendar

    Pick a time straight from the grid, and drag an entry when plans change.

  • Calendar or list

    See the diary as a calendar, or as a simple list for the day ahead.

  • Per service

    Each home keeps its own diary, with the people and rooms it relates to.

Team messages

Tell the team, and know it was read

Send an update to one service or the whole group. Unread messages stay at the top of the list until they are acknowledged, so important news is never missed.

  • One service or every service

    Reach the team where the message matters, from any device.

  • Read and understood

    Staff acknowledge a message, giving you a record of who has seen it.

  • Unread first

    Anything still unread is pinned above the history, with a count in the header.

  • A dated history

    Look back over what was sent, and when, whenever you need to.

Security

Secure and compliant by design

Health and care data deserves the highest standards of protection.

Cyber Essentials

Cyber Essentials completed, protecting your service against the most common cyber threats.

NHS DSP Toolkit

We complete the Data Security and Protection Toolkit, the standard for organisations handling health and care data.

GDPR compliant

Data protection procedures in place, with privacy by design built into how we develop MyCarePal.

UK hosting

Your data is hosted in ISO 27001 certified data centres in the United Kingdom.

Works on any device

Cloud based, so your team can use MyCarePal on phones, tablets and desktop computers.

Easy to use

Designed by registered managers who run services themselves, so it's quick to learn and simple to use on shift.

Achieve compliance, deliver results, improve lives

See how MyCarePal could work in your care home

Tell us about your service and we'll be in touch to show you MyCarePal, or give us a call for a chat.

Register interest 01636 551321